Is EPay a bank?
​
EPay isn't a bank in the traditional sense - we're a FinTech company that offers digital banking services and all EPay accounts are FDIC insured through Axiom Bank, N.A. up to $250,000 per account.
​
​
What type of account is my EPay account?
​
EPay provides each user with a spending account that has a unique routing and account number. EPay spending accounts can be funded through direct deposit.
​
​
Is my money insured with EPay?
​
Yes, all EPay accounts are FDIC insured through Axiom Bank, N.A. up to $250,000 per account.
​
​
Where are you located?
​
Our HQ is located in Nashville TN, USA.
​
​
Where is the card manufactured?
​
The card is designed and manufactured in Tennessee, USA
​
​
Can I use my card outside of the United States?
​
The EPay Card can be used anywhere in the world where Visa is accepted.
​
​
Is there a daily limit for EPay accounts?
​
EPay's spending limit is $10,000 per day. You can withdraw up to $2,000 from an ATM in a single day.
​
​
Is there a limit for how much I can fund the account?
​
The maximum amount that can reside in your EPay account at any given time is $25,000. You can transfer funds into your EPay account no more than $25,000 per month. Or you can make up to 5 transfers into your EPay account per month.
​
​
My EPay Card was declined, but money was taken from my account. Why?
​
Sometimes a hold can occur if you don't have enough funds to cover charge. If you have any additional questions or concerns, please contact our Customer Care Team at CardSupport@epaycard.us and they will sort this out.
​
​
How do you calculate the exchange rate?
​
Transactions outside of the US are considered international transactions and fees will apply. Please refer to your cardholder agreement for more details. If you conduct a transaction in a currency other than U.S. dollars, the merchant, network, or card association that processes the transaction may convert any related debit or credit into U.S. dollars in accordance with its then current policies. Visa currently use a conversion rate that is either: (1) selected from a range of rates available in the wholesale currency markets (note: this rate may be different from the rate the association itself receives), or (2) a government-mandated rate. The conversion rate may be different from the rate in effect on the date of your transaction and the date it is posted to your account. We will impose a charge equal to 3% of the transaction amount (including credits and reversals) for each transaction (U.S. or foreign currency) that you conduct outside the 50 United States and the District of Columbia (including foreign websites).
​
​
Online Payment Limits.
​
EPay Card allows up to 5 online payments per day, this is intended to protect your EPay Card from fraudulent activity.
​
​
Daily Funding Limits.
​
You can fund your EPay account, a maximum of $10,000 per day. Or you can fund with 5 transfers per day.
​
​
Customer Care Hours.
​
EPay Support is available Mon-Fri 9am-5pm PST. Feel free to email us at Cardsupport@ePaycard.us. EPay Support is unavailable during Federal Banking Holidays.
​
​
I cannot remember my PIN
​
If you cannot remember your PIN you can change it in the mobile application.
​
​
I tried my PIN 3 times to complete a transaction and my card was declined
​
If this was a PIN transaction and your card was declined, either there was not enough funds on the card to complete the transaction or the PIN entered was incorrect. For your safety and the security of your card balance your card will be blocked for further transactions after 3 incorrect PIN attempts. You will need to contact customer service to correct the issue.
​
Lost/Stolen Cards/Compromised Accounts
​
If your card is lost, stolen or compromised, open your EPay App and go to the Settings menu to turn off Transactions. This will help to prevent fraudulent activity while you get a replacement. Reach out to customer care via Email at Cardsupport@ePaycard.us. We will deactivate the Lost/Stolen card, and get your replacement ready to ship. When reaching out to Customer Care please be sure to provide the following pieces of information associated with your account: Full Name/ User Name/ Email Address/ Phone number
​
​
Who do I talk to with Account issues?
​
Our Customer Care Team is here to help. You can Email us at CardSupport@epaycard.us or Chat with us on the app. Please provide the following pieces of information associated with your account, and any other additional information you think might be helpful. Full Name/ Email/ Username/ Phone Number
​
Do you provide monthly statements?
​
Yes, monthly statements are provided within the EPay App that recap your purchase and funding histories. Simply open your EPay App and go to Settings and select View Monthly Statement from the menu.
​
Who do I talk to if I have questions about any transaction?
​
We have Customer Care teams to help with any transaction-related questions. Please be sure to provide the following pieces of information associated with your account: Full Name/ User Name/ Email Address\ Phone number
​
​
How Do I Set Up EPay Direct Deposit?
​
Setting up direct deposit with EPay is super easy! Just open the EPay App and click on the Settings menu. This is where you'll find your routing and account number. Provide this info to your company's payroll personnel or enter it in your employer's online payroll portal.
​
​
Where can I download the app?
​
You can download the latest app for Free, from iOS App Store or Google Play Store. The EPay App is available on iOS and Android.
​
​
What does the app do?
​
The EPay App provides branchless banking, direct deposit, card 2 bank, bank 2 card, card 2 card capability as well as transaction history, and POS purchases anywhere Visa is accepted.
​
Can I change the language of the app?
​
The EPay App is only fluent in English. We'll add new language settings down the road.
​
What if I forget my username/password?
​
No worries! Just open EPay App and click on 'Forgot Password?/Forgot Username?' on the sign-in page, then follow the instructions.
​
​
What are the functions of EPay Card?
​
EPay Card is a Prepaid Visa Card that lets you complete debit like transactions for all your personal needs at retailers across the nation that accept Visa cards.
​
​
How do I activate my card?
​
Download the EPay App in the iOS App Store or Google Play Store to activate your EPay Card and start the setup process.
​
​
Will I be able to use the card anywhere?
​
You can use EPay Card anywhere Visa is accepted.
​
​
​